Warranty Guidelines
Exclusions to Coverage
This limited warranty does not apply to failures, damage, or performance issues resulting from:
Improper Installation or Use
Including installation by unauthorized or unlicensed personnel, failure to follow manufacturer instructions, or use in unfinished structures.Environmental Conditions
Operation in corrosive, wet, or contaminated environments (e.g., those with chlorine, fluorine, VOCs, or saltwater exposure), or areas with poor ventilation or air quality.System Misconfiguration
Including mismatched components, incorrect sizing, or improper airflow management.Neglect or Lack of Maintenance
Including failure to perform routine maintenance such as air filter cleaning or following prescribed service intervals.Tampering or Unauthorized Modification
Including altered or removed serial numbers, product misuse, or operation outside of stated design intent.External or Uncontrollable Events
Including power surges, lightning, freight damage, pest intrusion, and other force majeure events.
Additional Limitations
This warranty does not cover:
Diagnostic visits where no product defect is found.
Installation, configuration, or adjustments of user settings.
Systems installed or purchased outside of the covered territories or prior to the warranty effective date.
Peripheral or third-party components not supplied with or certified by the manufacturer.